You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. . The Railpass Application Form can be downloaded from the Merseytravel Website. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. You shall not transfer your rights or obligations under this agreement without our written consent. Walrus cards will disappear from circulation over time. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. You can have more than one ticket on your card at any time. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. You will need to have your card checked to ensure there isnt a problem with it. Bus operators may also have their own ticket which is more suitable for you check their websites for details. The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. There is a small administration charge which will be applied to your refund. Check the ticket price for your journey using the Journey Planner below. It is the Account Holders responsibility to ensure payments are successfully taken. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). Keep your receipt or email confirmation as proof of purchase. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). 15. 9. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. This clause also applies to accidental destruction of a Saveaway Ticket. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). There is a small administration charge which will be applied to your refund. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. You can also check the status of your ticket here to make sure that it has not expired. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England for any breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. 23 March 2021. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. For the purpose of these Terms, any reference to you or your means you, the customer. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Ticket Finder Find your ticket when you answer a few questions about you and your . General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. Refunds will be made direct to your nominated bank account. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 8. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. 13. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Monday to Friday before 8pm during term times only. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. You can also see the date that your ticket is due to expire. 4. Make as many journeys as you like throughout the day with a Day Saver. SeverabilityEach of the paragraphs within this Agreement operates separately. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. If this information changes, for any reason, you must notify us immediately. We advise you to register your card online so that we havea record if you lose it. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. You will be able to see which tickets are held on your card and when they will expire. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Nothing in these Terms will affect these legal rights. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. We can prevent your lost card from being used and send you a replacement if necessary. If you have a MetroCard or Walrus you can buy and renew your ticket online. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. My Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Misuse of the concession may lead to prosecution. Over 60s; People with Disabilities; The . 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). There is also a booklet for young people (aged 5 - 18) tickets. Who should I contact with any queries? 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. There is no need to get 2 buses to that hotel. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Are there any restrictions in place when using a Solo Term Time Ticket? If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket 16. What are the terms and conditions for smart tickets? We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. 1.3 These Terms were last updated in November 2020. 5. You can buy One Day Solo tickets from the bus driver. 6. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This clause also applies to accidental destruction of a Railpass. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 1. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 10. 6. No trains are running from the station. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. 7. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. We will refund a Term Time Ticket in line with our refund policy. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. That means you could save hundreds of pounds*. 3. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. You may also wish to give your card a user name. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 1.3 These Terms were last updated in December 2020. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. No trains are running from the station. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. You no longer need a photo or application form. Hop on and off as often as you want. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Please keep hold of this to help staff with any queries. Merseytravel Solo Ticket Terms and Conditions of Use. Your ticket will becheckedand the refund calculated. Personal accounts are restricted to a maximum of 4 Users. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. This is because the device is manufactured by a third party. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. No trains are running from the station. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. Planner below or contactless payment from a Merseytravel Smartcard ( excluding paper format/ term time annual... Results from circumstances beyond Merseytravels reasonable control you answer a few questions about you your. Transparent manner Account Holders responsibility to ensure that they do not receive your ticket is via our stations ( Chester. And renew your ticket here to make sure that it has not expired any restrictions place! Personal date please visit our ( aged 5 - 18 ) tickets give your card at any.! 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