If they really cared they would resolve the long wait times. I was not impressed.). All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. She helped us pick out a great style & fabric for our room. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. Frank our salesman was knowledgeable, helpful, and very kind. My bad for accepting. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. They have a one-year warranty on their leather. Will certainly NOT ever buy a Laz Boy product again. It's not the furniture of our past fondly remembered. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. Each brand score is calculated based on set of relevant criteria and displays company performance over time. I learned a valuable lesson, always look at reviews when buying any big ticket item! I bought La Z Boy thinking I was purchasing quality not junk. In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. It is now almost 3 months and still no part. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. The couch was delivered broken. Such a disappointment as they used to be such great qualit. If you stop in ask for Joe, he was awesome! They refuse to take back. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. Ever!!! He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. So glad I did. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! That's not to say today's Flex Steel recliners are the same quality unfortunately. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. They definitely get 5 stars! Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. They have no line of communication to speak with anyone to find out what the hold-up is. The service person noted the defect immediately. GO SOMEWHERE ELSE. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. Furnished our living room with Michael at this location and it was a breeze! During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. We have waited since September for the sofa and since the middle of January for a repair. England said to be a "lower tier" of La-Z-Boy. First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. And we are advising our family & friends about the lack of quality also. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. She brought the order to sign. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. I now have to drive to the store to talk with a person. I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. When she returned it, she said she loved sleeping in it. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Expected this to be an easy purchase but it's immeasurably easier. Their sales and finance options really sealed the deal. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Wow..Two Strikes. Very disappointed. I was wrong. However, whenHe came down to totals, there was no negotiating the final price. I sent pictures of both sets of furniture with mywritten issues. If the return policy is up to par i may . 10k on a couch with several issues that have not been rectified, rudeness and runaround. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. She spent so much time with us. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. Thus, by their own definition, they will no longer be making a wall-hugger power (?) Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. I sought out BBB to make a complaint. This time it has thedecorative nails/tacks (yay!) The salesperson, Linda Evans, was very nice and helpful. THIS IS A WARNING TOFURNITURE BUYERS. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. Isn't that why ya buy them? It's never had any service calls, and the mechanism is the original, which works fine. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). Too much to spend on poor quality. She instructed me about all the makes and models and sold me a chair. the leather is breaking down and cracking in many places. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. Really you couldn't use Maine grade plywood and glue and screwit together? I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. We ended up getting a completely different couch and recliner. This time it was two non-reclining chairs. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Strike 3. 3 little tables? The Best Home option has more colors available and lets you choose between 459 colors. Many thanks, love our LaZBoy recliner! When it comes to your own comfort, your own body is the only North Star. I was concerned but remembered the 5 year leather protection warranty. My husband and I are the only two people living in our home. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. Professional Gaming & Can Build A Career In It. Paid between $800-$900. The experience dealing with La-Z-Boy has been awful from the start. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Your husband needs to sleep. Check Price on Amazon Best Wing Back Recliner I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. He used it until he passed away seven years ago. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! Padded rolled arms. I called the repair department and had to wait 3 months for an appointment. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. I said i never expected that a 4500 set would break in 8 mo and 13 months. They use a third party company that has no vested interest. Patty is friendly, helpful, and not pushy. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Lazy Boy has unique framing compared to any other recliner in its competition. I have a choice as well and will be exercising it. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. The frames on 2 pieces of our sectional couch cracked within a few weeks. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! Kelly saw us and left her meeting. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. :-))) Each bird likes his own nest best. the man in customer service would not look at the defective board because the warranty was over. Best furniture buying experience! THIS IS OUTRAGEOUS! Some customers may find this unappealing. Just bought the most perfect recliners. Staff is always friendly and courteous. They also use better. Even the delivery men wereastounded and took pictures. Wanted to exchange one, would not give a penny credit towards a new purchase. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. I wish this kind of customer service would be found everywhere I need to shop. Right from the start, listened to what I wanted with no pressure. The center front cushion of our couch collapsed in less than 3 years. The best part about La-Z-Boy furniture is the comfort factor. Most Lazyboy styles come in a tall man's version. His father had his own spot. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. Life goes on of course, just not at La-Z-Boy for us. $2600 chair that has been broken as much as it has worked. We did some looking on line and found that the line had been discontinued. I called for service, after waiting for very long time, and created a work order. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. When I took it home and unrolled it I saw that it was dirty and discolored. This is both fraud--it was a defective product--and poor customer service. We took the extended warranty on the couch. The customer service of this place is terrible. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. I had voice mail they would ship parts after I pay the $13 shipping charge. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. We purchased a corner sofa so was not cheap. Well 6-8 weeks was changed to 12 weeks. Patty knows how to treat a customer. I'll never buy Lazy Boy furniture of any type again. My husband is an Engineer, and he said the construction was great. I can't vouch for anyone else there. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. The last purchase was a leather sectional ($$$). He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. We moved and wanted a different color in our new house. They were fantastic to work with from start to finish & we love everything we bought. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. Never, I repeat, never do business with them. Paid more but has life time warranty on everything. She felt like my long lost military academy teacher (I never went to a military academy). Much to our surprise they also have many styles of sofa's, love seats, and chairs. We got excellent and friendly service from Linda Evans. Thanks everyone. Best ever if you need to sleep sitting up. It took 10 months for my sofa and love seat to arrive and it arrived defective. Now 2 months later, the dye has come off parts of the head piece. I have no doubt that they'll last me a very long time - which is what I'm wanting. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. This isnt a matter of supply chain slowdown. 3. Very simple and easy to find what we wanted for a price/color/style we liked as well. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. Our friends who ordered same time from Tyners have been sitting on their furniture for months. They won't stand behind their product and refund my money so we are having to go to court. The squeaking sound from the springs / wood is unacceptable. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. This site's sole purpose is to help you make the decision faster and with more peace of mind. We've never been emailed back. He and his wife never really used it. Lane. No one is acceptingresponsibility. Josh said he's seen better and he's seen worse (?!) They refuse to post my reviews, just say they will send someone out to look at it again. Great service. I do not recommend La z Boy to anyone! The quality is poor. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. Will NEVER recommend Lazy boy to anyone In the future. I've had a broken Duo couch for several months and still no resolve. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. My couch is less than 6 months old and is totally broken. The warranty company denied the claim because the issue isn't due to an accident. Our delivery was a total disaster. Thank you, Patty!! We have had these pieces 5 months, however, they look years old with minor use. Went in to look at furniture. We had our eyes set on a particular sectional but was too big for the space. At about 18 months the leather started discoloring in the middle wear your head and back are. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. One was my Dad's that my sister and I bought him for Christmas in 95. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. When leather is anywhere from 15 to 20. We are 55-60 age range . In our opinion, the best recliner comes from Pottery Barn. She helped us to buy one good lazy boy just for us! Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. Double-Locking Footrest. I have never had a problem and hope it lasts for the rest of my life!! Couple mos ago the arm broke off with normal use. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Sales rep. made us sign documents stating that furniture is non-refundable. Thank you! Eric Bray was 10 stars. My mom even said you can now notice the drapes. The sales rep hadn't received my messages. So, they didn't cover it. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. See how it all works here. We were very impressed with the service we got from Lisa and Rebecca. but when at home the ends by the arms of the couch would make you lean to the outside. During this time the chair was sold to another customer. Product availability may vary. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. 75*36. Really enjoyed shopping around the store with her. If I had to do this over, I would go somewhere else as their customer service is extremely poor. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. (Fabric not found locally). Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. Trust me the long version is worse. So, the moral to the story? Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. Worked with Eric and Chantal who were both wonderful! Delivery date continuously is pushed back. Put it all back together with JB Weld, metal zip ties and hose clamps. If the chair holds up to the guarantee, we're super happy. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Needless to say, I was very happy with my experience at this store. This was lazy boy of Sarasota florida. Not a good produce. Bought sofa and love seat. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. We just bought a new Lane and really like it. But we now have to live with this. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. Thank you! NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. I bought a $1200 rocker recliner a little over 1 year ago. My furniture store said England would not allowthem to return it. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. Norma is very kind and helpful. 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