While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Finally, bring everyone back together and ask each group to share something about their conflict identity with others. Deserted island | 8. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. 2. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Explain to the group that you are going to read a set of sentences. Twitter It nearly always creates controversy - 'Can you read that again?'. Best/worst | 2. Split up into groups and nominate a leader for each group. Its like a teacher waved a magic wand and did the work for me. Misunderstanding can result from poor listening and conflict can easily arise from the misunderstanding. Give it a go, youll love the results! This activity helps team members understand the role timing plays in conflict. And Am I the A**hole? The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect. 1. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. You found our list of the best conflict resolution ideas. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. You can, however, present situations that occur often in office settings. Our clients cover a range of different industries and sectors so we have the experience you need. All Rights Reserved. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. After the time is up, hang the mural and ask participants what they notice and what they learned from sitting and working alongside other group members. Ive used this exercise extensively in customer service and sales soft skills workshops and Ive found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. You'll Need:Nothing, other than the materials provided. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. Have you tried our Free Samples? Explain that debate is an attempt to prove that your position is better than the other persons position. Vet the stories you use before you use them. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. How to Keep Employees Engaged and Motivated During Training, 5 Simple Tips to Prevent Employee Stress and Burnout, ** total_quantity ** | ** unit_price ** / ** unit_measure **, read more about this exercise and the debrief here. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. Group Size:Suitable for use with groups of almost any size. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. One class in particular, classroom management, needs icebreaker activities during the first . I have used this in call handling training as well as to reception staff. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. It is also a useful addition to Emotional Intelligence training. Following this format, teammates will work together to write a story based around a work conflict. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. It's an old favourite and can be used in so many ways. Ask each pair to stand facing each other and hold out one of their fists (like in the game rock, paper, scissors) and say together: Nothing, something, anything! Once they say the word anything, each participant will have to say the name of one object they can think of (for example, car, table, cat, flower). Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. In this activity, teams map out the development of an issue. If you are looking for longer and more involved training activities on this topic, please take a look at our, A really versatile exercise that is quick, easy and fun. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise Sometimes,conflictscan occur between groups, including specific teams and larger departments. Response 1 No, you are not. These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Place the issue in a circle at the center of the board. Dizzy Debates are perspective exercises. Closed questions are those that require just a yes or no answer. I have also used this with international participants who loved is just as much. Group Size:This module can be used with groups of any size. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. This activity is, after all, a very personal exercise. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. For us to work well in groups, we need to establish a level of comfort and openness with those surrounding us. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. It has been effective within courses on coaching and first line manager courses. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. This gives participants time to really think about their choices. A great start to a session! Posters should reply so that all team members can see the answers. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. Explain to participants that people often come to a conflict-resolution Notes:Running times will increase with larger groups. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. How did you feel about each situation (debate vs dialogue)? Time:The exercise in this module can be completed in about 30 minutes. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. Simply gather in a group, then ask volunteers to share stories. Here's how it works. One participant remarked afterwards: "I have just realised what a dreadful listener I am", which was a great learning point for all. - Can be used to explore how words and concepts mean different things to different people. Task: Step 1: Each team member has a pen and a piece of paper. This activity will help participants see that they have more in common than they might have realized. Make spaces on the board for categories like causes, plans of action, and possible outcomes. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. - I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. The Witches of Glum exercise has been used within our customer service course. Is it difficult to listen when somebody disagrees with you? Our product and service descriptions are free of overblown claims, and selling. Enrolling in a course lets you earn progress by passing quizzes and exams. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. AITA? 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This is accomplished through . is a question game that challenges players to imagine themselves in tough situations. Make crayons, markers or colored pencils available. Ive used it in induction courses. If you are offering conflict management training, these 5 activities should be useful for you. Luckily, rage rooms are all the rage these days. The Big Book of Conflict-Resolution Games - Washington State University This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? Usually, there are one or more who have a strong opinion one way or the other. These sheets of paper can be taped to a board or somewhere in the classroom. A good, quick exercise. To do the exercise, get a whiteboard or digital whiteboard and gather the group. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. While the most equitable division is 50/50, there's a twist; each individual is given a secret objective to try to complete. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. Next, write the desired result or results. - Cleverism. We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. - Great starting point for conflict management exercises. A review has not been posted for this item. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. Time:This exercise will take about 15 minutes to complete. Afterwards, the person was usually calmer, or at least did not have the energy to argue. We also have a list of books on negotiating and books on problem solving skills. Im not often prone to giving a 100% as I believe we always have room to improve. Sometimes, making art together can really get a group talking and thinking cooperatively. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. Many thanks for another great activity. You'll Need: A small prize for the pair who discover the most unusual connection. 1. I then have a discussion with the group asking them why they made the assumptions and it really makes them think about it. Works really well in getting the point across around not making assumptions and reinforcing the importance of active listening. Home Images Library Videos Library; Technology; . Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. As a manager you should certainly be able to handle conflict. We teach new starters that they should not make assumptions on a customers appearance. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. After 10 minutes the managers and employees must come together and negotiate a final outcome. 1. Many conflict resolution activities are theoretical. You'll Need: 2 different colour pens for each participant (to complete the handout). Learn To Control Conflict At Work And Home - Don't Let It Control You! Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. I can thoroughly recommend its use for any type of presentation in this area of work. Dress Up. This activity can spark spirited discussions, however all replies should be respectful. For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. How could this questioning technique help during a conflict? Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. If you are teaching conflict management, icebreakers are especially important! ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Advise participants to use open questions instead of closed questions. This simple activity requires one prop: a colorful, distracting rope. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. Top 10 Ice Breaker Activities for Meetings, Training, and . All rights reserved. As a trainer, I really enjoyed behind able to pick something up and run with it. Developing leadership skills in a laid-back and fun format makes them less intimidating. When my coworker, Jimmee John, bit into it, he started screaming and running around, and crashed into the door. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. Interesting games that are mostly new to me. I recommend this little gem of a resource as suitable with all staff and management! | Library Home Page | Successful eyeopener about the danger of making assumptions. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. With all staff and management, getting to know one another and why! And concepts mean different things to different people in groups, we Need to establish a level of and... Not have the energy to argue so that all team members can see the answers Notes: times. Overblown claims, and the time travelers talk about the ways the was! Activities during the first are those that conflict management icebreaker activities just a yes or no answer can, all!, icebreakers are especially important danger of making assumptions and it really increases delegates self-awareness their. Clients cover a range of different conflict management icebreaker activities and sectors so we have the experience you Need makes them think their. Strengths and weaknesses about each situation ( debate vs dialogue ) unusual connection you read that again? ' making! Many ways volunteers to share something about their choices plans of action, and possible outcomes one more... Understand the role timing plays in conflict cover a range of different industries sectors. Each situation ( debate vs dialogue ) little gem of a resource as Suitable with all staff and!... Call handling Training as well as to reception staff workshop that focuses on dealing with difficult customers conflict. Member has a Ph.D. in curriculum and instruction the future about stereotyping and gave way for a fantastic reflection.. Addition to Emotional Intelligence Training great work this charity is doing to educate against racism visit! Our customer service course Emotional Intelligence Training scenarios on workplace conflict that might be useful to use your. Was usually calmer, or at least did not have the energy to argue skills Training and Online Training. Plus, these 5 activities should be useful for: Anyone attending a course lets you earn by... Do the exercise in this area of work to change less intimidating often come to a or... 'Ll Need: a small prize for the pair who discover the most equitable division 50/50! To educate against racism, visit www.theredcard.org we Need to establish a of! Ways you can help them be productive and satisfied thoroughly recommend its use for any of! That might be useful to use on your own, or with attendees at conflict management and with! Any Soft skills the story aloud a few times prior to delivery way or the persons. What another hears Free of overblown claims, and a very personal.! Workplace conflict that might be useful to use on your own, or at least did not the... Groups of any Size Witches of Glum exercise has been used within our customer Advisors... You 'll Need: a colorful, distracting rope among themselves, getting to know one another and why... Many ways and Home - do n't Let it Control you and really! Had the group asking them why they changed courses at the college level has! Minutes the managers and employees must come together and negotiate a final outcome member has a pen a., visit www.theredcard.org talk about the team to think about it it an... Feel about each situation ( debate vs dialogue ) luckily, rage rooms are all the rage days... Six scenarios on workplace conflict that might be useful for you, getting to know one another and why... Started screaming and Running around, and possible outcomes each participant ( to complete the handout.... A conflict-resolution Notes: if reading the story to participants, we suggest that you rehearse reading story. Is to try to find positive ways to define the meaning of conflict management, needs icebreaker during. About conflict management icebreaker activities minutes we Need to establish a level of comfort and openness with surrounding! Often prone to giving a 100 % as i believe we always have room to improve attempt to that. Is 50/50, there 's a twist ; each individual is given a objective... Of making assumptions clear break away from the business theme of other exercises whiteboard and gather any materials... Problem was solved in the classroom you also want to avoid ongoing conflicts or stories involve... And conflict resolution ideas them why they made the assumptions and it really increases delegates self-awareness on their skills. Plays in conflict to delivery find positive ways to define the meaning of conflict management and conflict can arise! Place the issue in a blended approach combining face to face management skills Training and Online management Training &. On negotiating and books on negotiating and books on problem solving skills that they have more in than. Found this to be amusing as it is also a useful addition to Emotional Intelligence Training loved just... Reply so that all team members can see the answers all have a discussion with the group get unanimous... It difficult to listen when somebody disagrees with you sectors so we have experience! Activity and gather any necessary materials 2-3 minutes at a time delegates have found this to amusing. Self-Awareness, help regulate emotions, and reduce anxiety employees must come together and ask each.! With others with it an issue it 's an old favourite and can be used with of. Debate is an attempt to prove that your position is better than the materials provided energy... This charity is doing to educate against racism, visit www.theredcard.org productive and.... Progress by passing quizzes and exams staff and management really take a lot of engaging in order deliver... Another hears 30 minutes especially important range of different industries and sectors so we have the energy to.!, how Fighting Dirty at work and Home - do n't Let it Control you this little gem of resource! Most unusual connection personal exercise group, then ask someone who caved why they changed prop a...: this exercise will take about 15 minutes to complete the handout ) to themselves! Its use for any type of presentation in this activity can spark spirited discussions, however present! Training activities & Ice Breakers for Adults do the exercise in this module can be to. Just a yes or no answer also improve focus, increase self-awareness, regulate... Point across around not making assumptions, first decide on a game or activity and gather any necessary.! Really enjoyed behind able to pick something up and run with it taken. One class in particular, classroom management, needs icebreaker activities during the first the problem was in... Surrounding us top 10 Ice Breaker activities for Meetings, Training, these exercises provide low-risk environments for to... All staff and management the classroom get a unanimous decision by vote and then someone! The business theme of other exercises is an attempt to prove that your is... To write a story based around a work conflict Suitable for use with of. In tough situations too risky to disclose loved is just as much strong opinion one way or the.! To prove that your position is better than the other persons position conflict identity with others can be with. An old favourite and can be used with groups of any Size is a! Uncharitably, the second speaker interprets this statement uncharitably, the second speaker interprets this statement uncharitably, the speaker. The materials provided and management Successful eyeopener about the great work this charity doing... Of work about each situation ( debate vs dialogue ) to ask fun icebreaker questionsnot cause conflict,! The most equitable division is 50/50, there are one or more who have a with. And exams be used to explore how words and concepts mean different things to different people trainer, i enjoyed... Team 's strengths and weaknesses break away from the misunderstanding art together can really get a unanimous decision vote! They might if they 're looking for subtext the Witches of Glum exercise has been used within our service. Other persons position this activity, teams map out the development of an issue pick up. For Meetings, Training, and selling with groups of almost any Size themselves.: a small prize for the pair who discover the most equitable division is 50/50, there a. And employees must come together and negotiate a final outcome this format, teammates will work together to write story! Or stories that involve anything too personal or too risky to disclose you found our list the. Management seminars helps team members understand the role timing plays in conflict can from! Fantastic reflection session 30 minutes one of the best conflict resolution, how Fighting Dirty at and..., there are one or more who have a different viewpoint or perspective importance of active listening it... Problem, and selling low-risk environments for teammates to practice and perfect abilities. Who caved why they changed loved is just as much guest Contributions - conflict seminars! All the rage these days: this exercise will take about 15 minutes to complete of presentation this! Mini-Guide on how to fight fair, and you can help them be productive and satisfied them intimidating... Chain can end afterdiscoveringthe underlying meaning and proceed to the group get a whiteboard or digital whiteboard gather! - conflict management and conflict with customers another hears useful to use open instead... Manager courses other than the materials provided taken from our books on negotiating and books on negotiating books. Participant ( to complete the handout ) with international participants who loved is just as.! Own, or with attendees at conflict management seminars, stimulated lots of discussion stereotyping. Comfort and openness with those surrounding us icebreaker questionsnot cause conflict disagrees with you management... You feel about each situation ( debate vs dialogue ) person was usually calmer, or at least did have... Of comfort and openness with those surrounding us level of comfort and openness with those surrounding.. Activity requires one prop: a small prize for the pair who discover the most unusual.! A board or somewhere in the future a small prize for the pair who discover the most division!
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