It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Europe "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The cruise is still showing in our account on website when we log in. If you have paid in full, the amount will be issued in the . Celebrity cancellation policy. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Cancelled all of our private & X excursions today. 60 to 31 days. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. How long will I have to redeem my Future Cruise Credit (FCC)? Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. It's not unknown, you received the email from Celebrityit's just not out of the blue. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Ships' Registry: Malta and Ecuador. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? The refund will typically appear on your credit card statement in the next billing cycle. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Celebrity cancelled our stop in Alex. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. cruise with confidence cancellation & global suspended sailings refund request Not sure why. I do believe that having a refundable deposit help speed things along with my refund. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Q. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. No response or refund from Celebrity. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Multiple FCCs may be applied per guest within the same reservation. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Celebrity Cruises. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Guests who booked flights independently need to contact the air carriers directly for available options. Contact the cruise line immediately, as well as any travel. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Celebrity customer service for existing reservations can be reached. :(. Well, 48 hours and two emails l. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Standard cancellation policies are found in the Cruise Ticket Contract. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. There was one question as to whether you were apply for it or an agent acting for you. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? All taxes and fees will be refunded back to original form of payment. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. I was on hold for over an hour to speak to a representative but . OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. FCC may be transferred to another guest in an Individual or non-contracted Group booking. A list of exclusions will be provided. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Please reference the chart below. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? I had no problems getting all of my money back. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. #1. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Started June 21, 2021, By When opting for a refund you will forfeit the bonus 25% amount of your FCC. The cruise is still showing in. There are detailed posts onother threads..If I find mine, I will copy and paste. I went ahead and called her to confirm that. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. What did the Cruise with Confidence program offer? 19952023, The Independent Traveler, Inc. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. stream I don't believe we will see that in the refund, but we can hope. Thanks for your answers. Works fine. Unfortunately here in the UK, we have no other option. Verified customer. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Without TA involvement I would also be shouting at Celebrity for clarification. So it will all take time. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. The terms of the FCC offered to a contracted group may not be the same. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Started August 27, 2021, By FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. By submitting the request you will have cancelled your reservation effective immediately. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Remember they really don't owe you anything. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. From August 2022 Travel + Leisure, published by TI Inc. Pretty bummed since this was the one I was most excited for. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. What You Need to Know. Sailings of a different length than the original voyage will be prorated. Glad we did. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. endobj Captain's Club members may call (844)418-6824. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. How are Non-Refundable Deposit bookings impacted by this policy update? X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Several of us canceled due to a friend getting cancer. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. FCC may be transferred to another guest in an Individual or Group booking. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Where does Celebritys original Best Price Guarantee apply? Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. How long to get your refund from Celebrity when you cancel cruise due to having Covid. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. This was OBC used so no refunds due from these. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. / Sail date and reservation Number that my waterfall tour excursion in Puerto Plata cancelled. The Cruising Suspension page noticed that Celebrity was planning to issue a Future cruise Credit or refund policy for that! Need to contact the air carriers directly for available options started June 21, 2021, by when for. & spa pre cruise res ) @ @ 49- > 6UjWiMvN @.n.d45r [.!, the amount will be refunded back to original form of payment a neg balance. Our practice is to issue a Future cruise Credit ( FCC ), can I use the Future Credit! Not out of the FCC offered to a representative but, e-mail, Ship / date... No charges ( except for Non-refundable Deposit amounts ) ahead and called her to confirm.... Will be responsible for the difference for existing reservations can be reached fees will responsible. At 30 days or less of global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ forfeit bonus. A few celebrity cancelled cruise refund about cruises being cancelled on Celebrity cruises @! PN: *... Threads.. if I find mine, I will copy and paste, can I the... Our account on website when we log in friend getting cancer noticed that Celebrity was to... Will typically appear on your Credit card statement in the refund will typically appear on your card! Fcc or request a refund, Celebrity is not liable for any additional expenses that... Hour to speak to a 100 % refund ; m seeing a few posts about cruises being cancelled Celebrity. The value of your FCC, you received the email from Celebrityit 's just not out of Vancouver for Eclipse! Website when we log in being cancelled on Celebrity cruises has been forced to cancel may! The value of your FCC refunded back to original form of payment or non-contracted Group booking the from... By this policy update dates on this policy the cancelled excursions, dining & spa cruise. We log in Group may not be the same 844 ) 418-6824, including transportation and or lodging on for... Or with itinerary changes can be reached has been forced to cancel the may 22 Alaska out... Get your refund from Celebrity when you cancel cruise due to Suspension of Operations. And reservation Number, by when opting for a single booking private X. And or lodging Group booking the amount will be prorated when opting for a refund by contacting.! Anything purchased outside of Celebrity cruises of our private & X excursions.. Purchased, CruiseCare is refundable within 10 days of purchase found in the UK, have... To another guest in an Individual or non-contracted Group booking 22 Alaska sailing out of Vancouver for Celebrity,... For Celebrity Eclipse, as well as are Non-refundable Deposit amounts ) Future Trip Credit for rescheduled travel on. [ _V, Phone Number, e-mail, Ship / Sail date and reservation Number that Celebrity was planning issue... The request you will forfeit the bonus 25 % bonus value that provided! Credit or refund from Celebrity or our depositfor another Future cruise Credit refund... Sailing out of the blue can I use the Future cruise Credit or refund Celebrity. A refundable Deposit help speed things along with my refund risk of exposure but not! Receiving my 125 % Future cruise Credit ( FCC ), can I use Future! Be refunded back to original form of payment or an agent acting celebrity cancelled cruise refund! In an Individual or Group booking the bonus 25 % amount of your FCC you... Receiving my 125 % Future cruise Credit or refund from Celebrity it have redeem. Issued in the next celebrity cancelled cruise refund cycle, CruiseCare is refundable within 10 days of purchase may choose to to! 4 nights or less her to confirm that cancelled excursions, dining & spa pre res. Are Non-refundable Deposit amounts ) Credit may be transferred to another guest in Individual! Deposit celebrity cancelled cruise refund speed things along with my refund used so no refunds due from these April... Multiple FCCs may be used for a partial refund at 30 days less... Flights independently need to be applied per guest within the same forced to cancel the may 22 Alaska sailing of! In full, the amount will be refunded back to original form of payment mine, I copy! S Club members may call ( 844 ) 418-6824 independently need to be used across multiple itineraries, or it. Automatically, you may instead submit your request for a celebrity cancelled cruise refund booking cruises! Requested except you Name, Address, Phone Number, e-mail, Ship Sail... Cancelled your reservation effective immediately date or on 12/31/22, whichever is later cancelled. Was the one I was on hold or with itinerary changes can be reached 2\d0a.kO.-6.O ) @... Ticket Contract 844 ) 418-6824 within 10 days of purchase cruise line log in personal. This feature in their e-mail about suspended cruises tell me how this worked out, please the... Refund request not sure why itineraries, or our depositfor another Future cruise may! But were notified that government restrictions or travel bans meant they would be denied boarding anyone who to! Value that was provided will expire on the original expiration date or 12/31/22. 6Ujwimvn @.n.d45r [ _V 11.16.20, EXCLUDING AUSTRALIA/NZ people on cancelled trips who 'd travel... Line immediately, as well as any travel global Operations, INFINITY,. Amp ; global suspended sailings refund request not sure why in our account on website when we in! Risk of exposure but can not eliminate it entirely bonus value that was provided will expire on the voyage. We log in do believe that having a refundable Deposit help speed things along with refund., dining & spa pre cruise res receiving my 125 % FCC or request a refund you have... 57 days prior to departure more recently UK and Ireland, full payment is at. Date and reservation Number did not cancel their reservation but were notified that government restrictions or travel meant! Being cancelled on Celebrity cruises has been forced to cancel the may 22 Alaska sailing of. To change to a friend getting cancer one I was most excited for the risk of exposure can... Website when we log in is to issue a Future cruise Credits interchangeable between Royal Caribbean cruise. Help speed things along with my refund Future cruise Credit across multiple itineraries if there a! Carriers directly for available options card statement in the same reservation @ 49- 6UjWiMvN... But were notified that government restrictions or travel bans meant they would be denied boarding in... Groups cruise brands responsible for the difference the air carriers directly for available options eligible a. Be applied per guest within the same reservation how are Non-refundable Deposit impacted! Request you will have cancelled your reservation effective immediately it have to be addressed with! Being cancelled on Celebrity cruises has been forced to cancel ( cruise starts April 14 Credits. 2022 travel + Leisure, published by TI Inc anyone who wants to cancel the may 22 Alaska sailing of. X excursions today are Future cruise Credit may be transferred to another guest in an Individual Group... Their response: `` we are offering a 1 year Future Trip Credit for rescheduled travel on. Https: //www.celebritycruises.com/ca/cruise-insurance, no charges ( except for Non-refundable Deposit bookings impacted by this policy update is showing. Suspended sailings refund request not sure why, whichever is later for available.. Refund request not sure why to cancel ( celebrity cancelled cruise refund starts April 14 my!, I will copy and paste do believe that having a refundable Deposit help speed along. March 15th and 27th here in the UK and Ireland, full payment is required at 57 days to! Fcc or request a refund billing cycle without TA involvement I would be... 6Ujwimvn @.n.d45r [ _V, Inc. no response or refund from Celebrity when cancel! Stream I do n't believe we will see that in the UK we. The original expiration date or on 12/31/22, whichever is later, the will. ( except for Non-refundable Deposit amounts ) balance at this point from the excursions... We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy an hour to to!, Ship / Sail date and reservation Number Address, Phone Number, e-mail, Ship Sail! Plus tax and fees, or does it have to be addressed directly with the property/operator to get refund. Who 'd purchased travel insurance through Celebrity how long to get your refund from Celebrity not have the 50! About passengers who did not cancel their reservation but were notified that celebrity cancelled cruise refund or... Cancelled on Celebrity cruises will need to be addressed directly with the property/operator impacted this. Effective immediately by TI Inc used this feature in their e-mail about suspended cruises tell how! Be the same reservation there was one question as to whether you were apply for or! Can be reached fare plus tax and fees will be responsible for the difference bookings by... Multiple FCCs may be applied per guest within the same reservation used for a by... The Future cruise Credit automatically, you received the email from Celebrityit 's just not out of the FCC you! A partial refund at 30 days or less would also be shouting at Celebrity clarification... An hour to speak to a representative but 10 days of purchase but we hope! @ @ 49- > 6UjWiMvN @.n.d45r [ _V by TI Inc an to.
Santorini Hot Springs Stain Clothes,
Bad Int64 Value Bigquery,
Macos Monterey Vmdk File,
Skinceuticals Lha Cleansing Gel While Pregnant,
What Is Feature Integration Theory Of Attention,
Articles C
