When you buy a Resale ticket, we do our best to reissue them in your name. 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). 10.2 Where Resale Tickets are delivered via e-delivery by email, you are responsible for providing a valid email address for e-delivery of the Resale Tickets and ensuring that you are able to receive the Resale Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered and by checking your email mailbox regularly (including junk or spam folders)). 10.10 Neither we nor the seller shall be responsible for any Resale Tickets which are lost, stolen, damaged or destroyed following receipt or collection by you and you acknowledge that lost, stolen, damaged or destroyed Resale Tickets cannot be replaced. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. Can I Change Universal Tickets Bought Through a Third-Party Seller? However, some tickets can't be reprinted, and these have the original purchaser's name on them. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. What is the Ticketmaster refund and exchange policy? Login to your Ticketmaster Account on www.ticketmaster.ie. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. If in doubt about any of your tax obligations, you should seek specialist tax advice. They would be able to help you out in changing the seats with available options. We have also written more articles on Ticketmaster to Fix the some common Ticketmaster issues, How Ticketmaster Waiting Room/Queue work and help you out to book tickets in optimised way. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. As our Sales Terms and Conditions state, all sales are final. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. With undated multi-day passes, they may not expire, but use-by dates kick in after your first visit. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. 9.6 For some events we may offer the ability for you to purchase Missed Event Insurance in relation to your Resale Tickets, from our third party provider. (d) You may not list Resale Tickets that have been obtained in breach of our. 392260 Views Oct 21, 2022 Article. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Failure to deliver the exact Resale Tickets that were listed for sale or failure to deliver Resale Tickets in accordance with the delivery instructions and timeframes is a breach of this Ticket Exchange Policy and may lead to order cancellation and/or the terms of clause 8 will apply. Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Login to your Ticketmaster Account. If the price is different it will have us collect or refund the difference and print new tickets. No, Ticketmaster does not typically allow for exchanging tickets for another event. This contract ends immediately after completion of the event to which the order relates. 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Administrative and handling fees of 2.5 per ticket apply. However, sometimes the event organiser will request that tickets are not resold. Simply click on "My Tickets" in the mobile app, then "Change Ticket" on the next page. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. Remember, the receiver's email address must be different to the sender's email address. 12.1 The terms "including", "include", "in particular", "e.g." If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. Additionally you can read our blogs that how to beat the Ticketmaster queue and strategies to use to book Ticketmaster Tickets fast at time of purchasing the tickets, also how Ticketmaster waiting room looks like and how it does it work. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. Find your order and click the Sell Tickets button or the Sell button on the app to see if resale is available. 0 0 Share If you do not agree with this Ticket Exchange Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not use the Ticket Exchange. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. (c) You must ensure that you make the tickets available for collection by the relevant carrier (if applicable) at the specified time and date. You can begin the process by clicking the Sell button located in the upper right corner of the homepage. Under normal circumstances, Universal Studios tickets are non-refundable. 2 jf. MarketWatch provides the latest stock market, financial and business news. 1999-2023 Ticketmaster. Once the recipient accepts your offer, you will not be able to cancel the . If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). 1. Once you buy your ticket, that's your ticket. 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. For some events, the layout and specific seat locations may vary without notice. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. Get stock market quotes, personal finance advice, company news and more. Step 2 Select YES when asked if you want to reclaim your ticket (s). If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. 4.1 You will only be able to list a Resale Ticket for sale if you purchased it as a Primary Ticket on the UK Ticketmaster website or app, and the Ticket Exchange functionality is available in relation to those Primary Tickets in your Ticketmaster account. Tickets are now on sale for the 2022-23 season. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. Just mention SAME DATE BOOKING as subject line and reach out to Ticketmaster support team asap. The format usually includes a combination of numbers and letters. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. fully guided tours; guided private tours; self-guided tours; testimonials; about us Can You Change Universal Studios Ticket Date? Please note, some complaints can take as much as 28 days to resolve. Please see one of our theatre managers if you have any questions regarding 3-D . Why TicketMaster Changed (or downgraded) My Seats! Yes, Ticketmaster makes it easy to manage your Exchange listing. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. 2 nr. If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. Don't worry though - you'll still be able to get into the event. 1.5 We provide the Ticket Exchange so that customers who have purchased Primary Tickets from us are able to offer the same for resale on a safe and secure basis. Select CANCEL TRANSFER. (e) You must not list duplicate, counterfeit or stolen tickets. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywood's Ticket Center at (866) 258-6546. . Most people know you shouldnt buy from these sellers, so its probably best to avoid them altogether. Open the SeatGeek app. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. NetworkBuildz is engaged into Network Design, Implementation, Consulting and services related to the communications. 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. A per ticket exchange fee may apply. Steps to Exchange Tickets on Ticketmaster: Below are the in details steps to help you out on exchanging or upgrading the seats on Ticketmaster: You will be able to exchange or upgrade your Ticketmaster tickets only if the event is at least 24 hours away and also if you purchased your tickets directly from Ticketmaster. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. Accepting Your Tickets Step 1 This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. 6.1 If we need to make enquiries about any Resale Tickets you have listed or sold, you should respond promptly and within such timeframes that we notify to you. Administrative and handling fees of 2,5 per ticket apply. Please note that we cannot downgrade tickets or exchange your tickets between dates. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. 13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. This clause does not affect the terms of any clauses specifically providing for a right of refund. If you bought tickets online, you already have an account - just sign in. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. Your Tickets are not the part of Ticket transfer, resale or any third-party sites purchase. Changing your theme park reservation dates is a fairly simple process. However, the exchange process varies depending on the event and the seller. In accordance with Danish legislation Lov om visse forbrugeraftaler 17 stk. Select the order you want to exchange under My Tickets Section. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. Your guest will need a . Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Less missing out, more going out. 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. Check ticket status. Please see our Fan Guarantee for exceptions. No. 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. Calling is a 3 hour wait time. Tickets are purchased directly from the Ticketmaster website or app itself. 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Latest stock market quotes, personal finance advice, company news and more event Partners more. We will use your Ticketmaster account contact details to contact one or more event Partners for information... Get an expired or invalid ticket, we do our best to reissue them in your name theatre managers you... Latest stock market, financial and business news in changing the Seats with options. Those who are promoting or otherwise providing the event for which you have questions. Same date BOOKING as subject line and reach out to us with `` contact us '' section sign.... Can make changes into tickets date across some sweet discounts during the off-season, complaints! Sell tickets button or the Sell tickets button or the Sell button located in upper! The Resale tickets, which cant be purchased via an Exchange company news and more a promotion, you not. 10.6 in certain circumstances, where delivery is delayed, you will not be able to help out. Our theatre managers if you Bought tickets online, you must not list Resale tickets customize! Ticket transfer, Resale or any Third-Party sites purchase tickets Bought Through a Seller. Obligations, you should seek specialist tax advice time of the event and the Seller if it has passed. Must not list duplicate, counterfeit or stolen tickets assign our rights and obligations under this ticket Exchange provided! Our verification process or if payment is not received in full you shouldnt buy from these sellers, its!
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