There are several things to remember during your PIP assessment. PIP telephone assesment today. Having a mental health problem can be expensive. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. The healthcare professional to be a specialist in mental health. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. This appointment letter will be given by Atos & Capita. should she ring pip and update them about this they make a decision?england Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Do be advised that the 'DWP' call handlers are not PIP advisers. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. They later changed the award because they looked into everybodys claim as they felt they hadnt been Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). A health professional will carry out your assessment - they'll write a report and send it to the DWP. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. You can score enough points and get either the daily living part, the mobility part, or both. Nine in ten (91 per cent of) claimants said they received this information. However, none of the selected variables were statistically significant in predicting preference for a video assessment. When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. | Mental Health Forum Unanswered threads Talk with people who know what it's like! However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). No two people are affected in the same way but let us look at some of the Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. This document/publication is also available on our website. According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. That's why benefits like Personal Independence Payment (PIP) can make such a difference. You can learn more about having an assessment at home by buying this book on this website. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Nine in ten claimants (90 per cent) reported that the assessor called on time. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. The psychological examination will be asking your thoughts and feelings about your present concern. Unweighted base: only claimants who prefer telephone assessments (n=693). The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). TW9 4DU The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. WCA survey respondents were also asked about adjustment requests. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. They need to use that actual phrase. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). In some cases, you might be able to argue that they are discriminating against you. They can help you feel more comfortable, add information to what you say or take notes. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. You are currently in the en section of the site. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Those who were awarded PIP tended to express higher levels of agreement with the two statements. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Well send you a link to a feedback form. The health professionals will be reviewing your PIP form once you reach the assessment centre. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. to intervene on your behalf. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. someone goes out with you. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. a friend of mine has been on pip for 2 years. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Answers were coded afterwards. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. you can't plan a route to an unfamiliar place yourself. They are there to ask you questions and are not there to ensure you get PIP. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. The reasons for feeling uncomfortable with video assessments also differed by health condition. Base: All respondents who answered this question (n=1072). Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Unweighted base: only claimants who preferred face-to-face assessments (n=259). The frequency of the other requests was too small to report on the outcome quantitatively. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. What you should say during the PIP assessment. Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Tell us how often this happens and how it affects you. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. What is the PIP medical assessment?. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. 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