We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. The other on site activists were less than impressive as well. Yes, the water park is kind of a dystopian nightmare. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Check-in time begins at 4 p.m. or as rooms become available. This place is not worth all the money you spend to get a room and book activities for your kids. 2023 Advance Local Media LLC. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Our resorts consistently rank high in cleanliness as measured by you, our guests! The women's room was utterly disgusting. We stayed as a family of 4 on a Friday night 5/2022. You can see all the restaurants in the Dining & Shopping section. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! There are also spinners in the water park to dry swimsuits. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. Country Inn & Suites by Radisson, Traverse City, MI. When do I need to fill out a credit card authorization form? "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". Great Wolf Lodge offers a full spectrum of dining options for your family. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Purchase your Day Pass here. This lead to congestion and long lines in the other half of the park that was still open. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . There have been no reported cases of COVID-19 at Great Wolf Resorts. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Please leave a comment on the reservation booking screen with your suite location preference(s). At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. However, you can arrive as early as 1:00 p.m. to begin using the water park. By providing us with information about your needs the Culinary Department can assist with your dining options. They did. Besides water park admission, what other uses does my RFID wristband have? Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. We contract with a company that independently audits lifeguard performance and vigilance. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. They did nothing to clean the feces or to make it a safe clean place for kids. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. I liked the fireplace for a quick warm up after swimming. "It should fall off in three to five days," she said she was told. Bonus Deals can only be used on bookings directly through greatwolf.com. We do not offer parent free day care or babysitting services. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Gross.- Staff was very friendly. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Click Here to Book Direct. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). What happens if there is inclement weather? Can I use the room telephone to make personal calls? The lockers are rented on a daily basis for a nominal fee. We welcome guests with special dietary needs. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. We would be happy to discuss allergen-free alternatives in advance. Please check with the front desk about pricing and availability. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. To find more, please read our Privacy Policy and Cookie Policy. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. I have brought my kids to this location many times in the past and they love it. You may observe some of their regular drills performed during operation, which provides real-life practice. Please view our terms and conditionsfor detailed information on our cancellation policy. I again contacted customer service via email, no response this time. Are the waterslides wheelchair accessible? 2-3 nights is best. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Can I request a particular suite style during check in? La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. When setting up a reservation online, we require the number of children under 2 to be listed. The splash zone was good for the youngest. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . Check the Customer Service page for driving directions. . Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. $100 does not go far at all. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Are cabanas available to use in the water park? Guests will be contacted prior to their visit to verify arrangements. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. You are subject to the best available rate on these new dates. The rate also includes parking, and access to all events. The company has done this a few times over the past year. Do you accept prepaid cards and debit cards? "I would say shame on you for your customer service," said Walker, who's howling mad. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. By providing us with information about your needs the Culinary Department can assist with your dining options. Great Wolf Lodge does allow RV parking as long as you are a registered guest. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Book your resort stay, today. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. "He had a really good birthday," Walker said. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Are advanced deposits for reservations required? Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Returning the towels to the waterpark area is very inconvenient. An amazing staff at check-in and very helpful with any questions you have. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. The waterpark giant thanked us for. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Can I add Bonus Deals on top of point redemption? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Bonus Deals can be used with deal codes. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Can we bring our own puddle jumpers/life jacket? We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Please see our partners for more details. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. The Lodge assigns suites on the day of arrival. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Where can I find directions to the resort? It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. 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