CRM and Case Management. Every moment of every interaction is an opportunity to not only learn about customers but add value to their experience. If you still need help, click Contact Help Center. Pass Your Genesys GCP-GC-REP Exam Easy! Try Free Practice Test First! Exam Version: Sep. 26, 2022. (CPE-2683) July 27, 2021 Private Edition: 100..003.0100 available July 30, 2021 For private edition Request a demo to see how you can streamline your reporting and customer analytics today. Observation Queries. . Request a demo to see how you can streamline your reporting and customer analytics today. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale. B. Genesys Cloud User C. Genesys Cloud Reporting D. Genesys Cloud Supervisor Answer: C Question 6 You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. 0 Like. You may now earn your GCP badge by taking this single exam instead of three separate exams (Contact Center Administration, Implementation, and Reporting and Analytics). 3. Is the price advertised for Genesys Genesys Cloud Certified Professional - Reporting and Analytics braindump package includes everything? Conduct outbound dialing campaigns using contact lists, contactable times, Do Not Contact lists, wrap-up codes, call analysis responses, and rule sets . A reliable Genesys Certified Professional exam IT expert team is the mastermind behind this all. Updated: Sep 14, 2022. This section is designed to provide you with a walk-through o f important information in the required order to successfully get your Speech and Text Analytics solution configured and up and running. Developers can now use the Shrinkage Reporting API to aggregate historical adherence and schedule data for capacity planning and scheduled staffing requirements. of exams required: 1 Questions & Answers PDF. Reporting and Analytics Aggregates (RAA) 9.0 is an optional add-on to Genesys Info Mart 8.5 and a mandatory component of Genesys CX Insights. Click the image to enlarge. Genesys Cloud Certified Professional - Reporting and Analytics. The Questions and Answers in this Genesys Cloud Certified Professional - Reporting and Analytics exam dumps comes in PDF format, Interactive Test Engine Software and an Android App. From less than 30 seconds to greater than 5 minutes, the report provides a breakdown across 11 linear time increments as well as overall averages. 4. Looking for the latest GCP-GC-REP Exam Questions, GCP-GC-REP Practice Exam, GCP-GC-REP Exam Certification? configuring Reporting and Analytics Aggregates. As many contact centers have moved to a remote, work-from-home operation, reporting practices have only grown in importance. The reason that is not exportable is probably because it is a real time view. The Genesys Cloud Certified Professional - Reporting and Analytics exam questions and answers contains 35 questions & answers, and was last updated on Sep-29-2022. This page describes how to set up and generate reports and what you can do with them. Product Description. Get 100% Real Genesys Cloud Certified Professional - Reporting and Analytics (GCP-GC-REP) Exam Dumps. Topic 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting. Our success comes from connecting employee and customer conversations on any channel, every day. The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is designed to be an alternative path to earn the GCP badge. After Call Work for callback interactions is . Users of reporting and Designer Analytics can filter, group, drill, sort and change the presentation style to visualize and understand why they are seeing anomalies or expected results. Fast2test experts provide the newest Q&A of Genesys Certified Professional Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP exams, completely covers original topic. The Genesys Cloud Certified Professional - Reporting and Analytics exam validates the candidates understanding of how to work with setup and running reports about interaction, agent and contact center metrics as well as monitor the real-time activity for the contact center, including service level, ASA, and the number of customers interacting . The right reporting and analytics solution will improve every interaction no matter the channel. Goh_Alex July 21, 2022, 2:07am #1. Genesys Rules System (GRS) provides the ability to develop, author, and evaluate business rules. Value Pack Total: $140.00 $100. A single web interface for contact centers, providing reporting, analytics, forecasting, resource management and customer journey maps. About Genesys Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service, our . The most usable data Proprietary data models only cause problems. Genesys Cloud Certified Professional - Reporting and Analytics. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. It is very helpful to get a strong grip over exam topics and get familiarized with the relevant technologies. Business Intelligence. An interaction abandons before an agent handles it. Your data should be available to you wherever you need it. Genesys Recording, Quality Management, and Speech Analytics Administrator Reports Use Reports to create a summary and analyses of interaction, speech, and external metadata. The report returns an excessive amount of data. Analytics (Genesys solutions) About analytics workspace Understand the analytics workspace Analytics workspace overview Configure contact center analytics settings . Genesys powers 25 billion of the world's best customer experiences each year. 0 Like. 2. +1 877-550-8527 [email protected] . Q & A: 35 Questions and Answers. Analytics and Reporting Integrations Incoming Calling Features Genesys Inbound Voice is designed to increase first call resolution rates through the use of ACD routing based on live customer data and interaction history, set calling rules, and agent availability. Standard reporting tools and dashboards with limited flexibility do not stand a chance of extending a customer . Your customizations in the interaction view remain in effect even if you leave and return to the view. Operations. It features a series of informative dashboards, each of which offers a variety of visualizations and in-depth reporting panels that highlight specific aspects of your operations. Detail Queries. Genesys Info Mart Our solutions give you actionable insights across the customer journey. GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics exam software and web-based practice test are intended to make users ready for the actual exam, by providing them with various assessment and practice features, including assessment feature and learning feature. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. RE: Queues Activity export. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Genesys Multicloud CX reporting provides the information you need to understand what's going on right now in your contact centeror to . Create widgets to view current, critical data about your contact center's operations. Exam Official Topics: Topic 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard. Genesys CX Insights User's Guide. A business rule is a piece of logic defined by a business analyst. RE: Real-time report. Building custom dashboards and wallboards. When we try to download from Inbox it is redirecting to the below link and . Use these insights to make informed decisions, discover opportunity areas and improve results. Here is how we serve you to prepare successfully: UC and Collaboration. We are trying to export the file from Performance->workspace->Agent Interactions. Watch Video. Options: A. RAA provides aggregation tables or views for the following seven time intervals: Subhour, Hour, Day, Week, Month, Quarter, Year The definition of subhour is configurable using the. Use dynamic views, . Updated practice questions are indispensable to save you from the tedious task of collecting resources from multiple sources. Suggestions Best Practice PDF and Test Engine Questions To Pass GCP-GC-REP (Genesys Cloud Certified Professional - Reporting and Analytics) Exam with 100% Free Real Mock Exam Dumps Files - Braindumps - Pass4sure . With Genesys, they'll have historical and real-time insights. The integration with i3/Genesys allows for immediate action on critical items. Analytics and Reporting. Quartz simplifies life for your key stakeholders (agents, team leaders, BI teams, QA experts and executives), integrating seamlessly with your contact center platform and third party applications. Genesys to Tableau. Where can you find this information for Genesys Cloud Contact Center? Reporting & Analytics. From the perspective of Genesys Cloud reports (in relations to queues): a queue is a standalone entity Queue metrics and agent metrics can differ for the following reasons: 1. On the Analytics > Reports page, run a report with Query, Feedback Type, and Feedback Reason selected to see all customer feedback. Match the tool with the best use case: 1 Agents View 2 Queues View 3 Performance Dashboard 4 Interactions View A. Genesys Cloud Certified Professional. Video and Mobility. Our Genesys GCP-GC-REP practice test is the most reliable solution to quickly prepare for your Genesys Cloud Certified Professional - Reporting and Analytics. As a result, the conversation detail data will be deleted according to the set time. . Download the data for more analysis or to share with others. Call center metrics have always been important. Thanks for sharing the link. Voice Enhancements. Reporting and analytics show agent performance, help you evaluate key performance indices, and give contact center managers the data needed to offer informed decisions. . See also Reporting and Analytics Aggregates (RAA), Genesys CX Insights (GCXI), and Genesys Interactive Insights (GI2). Reporting and Analytics Aggregates User's . #Reporting/Analytics-----Bhargav Shah Advantmed-----2. We use the most advanced technology in order to offer the fastest and best experience. Genesys Cloud Certified Professional - Reporting and Analytics Exam Practice Test. Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics. Voice of Customer. Page: 1 / 14. Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Content Management. If your environment is configured to record social-media data, note that in GCXI, UserDataKey1 is reserved exclusively in the H_ID, H_AGENT, H_AGENT_GRP, and H_AGENT_QUEUE hierarchies for aggregation of social-media data. Give your call centre agents leading tools to deliver top-notch customer service. We understand the value of your time and money, which is why every question and . About Genesys . Genesys Cloud Developer Forum. Configure abandon intervals for the Abandon Intervals Metric view Configure the service level calculation Set the short disconnect time for the Flow Performance views About analytics workspace Work with the analytics workspace Metric definitions Genesys Cloud Certified Professional - Reporting and Analytics Questions PDF Genesys GCP-GC-REP Exam Syllabus What is Included in the Genesys GCP-GC-REP Exam? Bots and Automation. Conversation detail data. An agent is a member of more than one queue. As of March 31, 2022, Reporting and Analytics Aggregates (RAA) supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Beta Program (formerly referred to as EAP). 2. Reporting and Analytics Aggregates Also known as RAA. You need to get reliable and authentic real GCP-GC-REP questions for preparation, which will help you to pass Genesys Cloud Certified Professional - Reporting and Analytics GCP-GC-REP exam with ease. View Details Analytics Jobs. Reporting and Analytics Aggregates (RAA) is an optional Genesys Info Mart process that users can add to an existing Info Mart environment to create and populate predefined aggregate tables and views within Genesys Info Mart. Dimensions Flows Group using multidimensional fields Metrics Notifications. Genesys Cloud is an easy and intuitive suite of cloud services for communication, collaboration, and customer experience management. Need to know how to fetch data from Genesys and generate report in Tableau. , reporting, and Genesys Interactive insights ( GCXI ), Genesys more. Idea to value in minutes outcomes and create lasting relationships their status, or log out agents Nothing links this. Results by Interval report/ Working with reports and what you can streamline your reporting and customer Analytics today effective! - Genesys < /a > operations exam for free Analytics solution will improve every interaction is an to! 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